ITERATION
In a wireframe phase we tested prototypes introducing different components that summarize important info while also linking users to the appropriate detailed page.
After landing on a layout and general components that made sense, we began visual design exploration on how the different components would look and change on the page based on user behavior.
DETAILED DESIGN
The final result is a cleaner layout that is much more approachable and easy to understand. I worked with our design systems team to build on the atomic elements they provided to create new components that would be used across My Viasat. The new design was well received by both users and business stakeholders.
My Viasat Overview Redesign
As previously mentioned, the My Viasat self-service tool underwent a large redesign to improve usability and increase adoption. In addition to updating the visual design, we wanted to recreate the homepage UX to better help users understand their account status and funnel them to the right place for diving deeper.
Design Team
Kristen McCloud
Cole Benson
Year
2020-2021
PROBLEM
The old My Viasat design was clunky and not accessible. Surveys showed that users found little value in using My Viasat because they were not able to clearly see their account statuses. Important information such as an expiring payment method or capped data were hidden behind collapsed cards, all within a bright UI that was difficult to navigate.
RESEARCH
The design team's role was to align on new principles that would guide the new UX for the Overview page, all while fitting within the constraints of our new design system, BEAM. Ultimately, we wanted to improve the IA of the page by taking a dynamic modular approach that would guide users where they need to go based on the status of their account.
KEY RESULTS
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Launched to Viasat residential customers across the US in 2022
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Decrease in calls to Customer Care
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Increased usability of My Viasat and trust in Viasat overall